Air Crew Charter
Virgin Atlantic called at 6am with an urgent charter enquiry to move a flight deck crew so they could meet a Virgin Atlantic aircraft in Manchester. There were only two hours to play with, failing that the flight would have been cancelled.
Virgin Atlantic Spokesman said: "Great teamwork, fast thinking, fantastic customer service, a breathtaking race across the country and thousands of pounds saved. When the Captain of the VS75 fell ill and BA cancelled a flight from Gatwick, over 400 of our customers faced a terrible delay to the start of their holiday. That was until the team at Diplomat swung into action. Thanks for the great work!"
Operation Duty Manager, Virgin Atlantic.
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